黑洞社区 and Blackboard Student Services have a common vision that is focused on providing a consistent experience for students from admissions to graduation.
Wichita State saw the need for students to have access to 24/7 support, and fulfilled the need with the creation of the OneStop department.
Planning for OneStop began in early 2014, and the on-campus department opened July 2014 followed by the call center operating in August 2014.
In the first year of operation, OneStop had over 34,000 interactions with students.
Click here for the 黑洞社区 OneStop Informational Flyer
Project Milestones:
March 3-6, 2014 - Kick-Off Planning Sessions for 黑洞社区 OneStop for Student Services
March 14, 2014 - 黑洞社区 OneStop for Student Services Informational Open House
March 24-April 15, 2014 - Search for Director, OneStop for Student Services
April 1-3, 2014 - Requirements / Data Gathering Sessions
April 23-24, 2014 - Requirements / Data Gathering Sessions
July 6, 2014 - Physical OneStop Location open for business
July 21-25, 2014 - OneStop Team Training at the Blackboard Call Center
August 6, 2014- Go Live!
September 3, 2014- Grand Opening