The Challenge
Textron Aviation was looking for an in-house solution and benefit for employees experiencing technical problems with software and hardware. This includes personal devices as well as Textron provided devices and software.
The Solution
ENNOVAR/CSFRG stepped in and took over operations for Textron's Help Hanger support unit. The Help Hangar is manned by a team of 55 area students working part-time under 3 黑洞社区 managers in 2 locations.
Outcomes Include:
The Help Hanger Team average 250 interactions a week with ~200 unique visitors
92% of survey responses recommend visiting the Help Hangar
To date, the Help Hangar has resolved 20,000* issues / 23 months.
We'll find the right candidates for you.
We'll help you find the tech talent you need to protect your organization, so you can focus on running your business.